What is Cargoo?
Think of us as your bilingual team on the ground in Shenzhen. Spot a product on TikTok, Alibaba, or 1688? Send us the link. We negotiate the factory price, photo-verify every unit before it ships, and handle customs so the price you see is the price you pay.
Weeks to your door
Average time from quote approval to delivery — customs handled.
Escrow Protected
Your money is held safely until our QC team approves the goods — video and photos sent before shipment.
From TikTok link to your doorstep in 4 steps
No paperwork. No Mandarin required. No middlemen fees stacked on top — just one transparent price.
Send the link
Spotted something on TikTok, Alibaba, 1688 or Taobao? Drop the URL into WhatsApp. Describe it in English — we'll translate.
Get your all-in quote
Within 24 hours we send one number — product, shipping, customs, and service fee included. No surprises at the door.
We buy & inspect
Money held in escrow. Our Shenzhen team photo-verifies every unit and sends you proof before the crate leaves China.
Delivered, duties paid
We clear EU customs in your name and drop the package at your door in 2–4 weeks. You sign, we're done.
Everything between "I want this" and "it's at my door"
Built for regular shoppers and small flippers — not Fortune 500 importers. No broker fees, no minimum orders, no Mandarin required.
- Single items welcome — no MOQs on most products
- Bilingual team on the ground in Shenzhen
- WhatsApp updates at every stage of the order
- EU customs cleared in your name — no surprise bills
Dedicated Sourcing Agent
Reach out via WhatsApp to chat directly with our bilingual sourcing agents on the ground in China.
Product Sourcing
We find verified manufacturers with reliable production capabilities.
Supplier Communication
We negotiate terms, OEM details, and pricing on your behalf.
Quality Inspection
Video/photo proof and detailed reports before final payment.
Shipping & Logistics
Optimized freight forwarding solutions at wholesale rates.
Customs Handling
We handle FDA, CE compliance, tariffs, and all clearance documents.
Secure Payments
We manage escrow payments and FX conversion to protect you.
Built for the buyer, not the broker
We cut out the layers of middlemen and pass the savings to you — with a human on WhatsApp when you need one.
Zero learning curve
First-time importer? No problem. Send a link, approve the quote — we handle the rest.
One transparent price
Product + shipping + customs + our fee — all on one line. No surprise VAT bills.
QC before you pay in full
Your money sits in escrow. We photograph every unit before the factory sees the cash.
Pick your speed
Standard or express air — choose your delivery speed and budget. 5 to 14 days.
See your landed cost in 10 seconds
A ballpark estimate — your real quote on WhatsApp will be this price or less.
500+ orders. Zero scams. Here's the proof.
Every review below is a verified Cargoo order — name, city, and order number on the record.
"Saw a pair of Jordan 1s on TikTok and almost got burned by a sketchy DHgate seller. Sent the link to Cargoo instead — they sent factory photos before shipping, and the pair landed in Warsaw in 19 days."
"I wanted a Moncler jacket without the €1,800 markup. Had a quote on WhatsApp by morning. All-in price, no hidden customs bill at the door. This is how importing should work."
"Cargoo's QC team sent me a 12-photo inspection report before the crate left Shenzhen. Caught a defect on one pair and swapped it — saved me a refund headache."
Questions we get every week
Still unsure? Ping us on WhatsApp — we reply in minutes during EU business hours.
Is this legal? What about customs?
Yes — importing goods for personal use or small-scale resale is fully legal across the EU. We declare every shipment honestly, pay VAT and import duties in your name, and hand you the paperwork.
What if the product arrives broken or wrong?
We photo-inspect every unit before it leaves China, so 95% of issues are caught upstream. If something is still wrong on arrival, we reship or refund at our cost within 14 days.
Do I need a business or VAT number?
Nope. Most of our customers are individuals — sneakerheads, hobbyists, side-hustlers. We handle personal imports and small-business orders the same way.
How is pricing calculated?
Product cost + shipping by weight + EU customs & VAT + our 12% service fee + €25. You see every line item on the quote — no markup hidden in the product price.
When do I pay?
After you approve the quote, you pay into escrow (Stripe, PayPal, or bank transfer). Funds release to the factory only after our QC team signs off.
Can I order replicas or branded goods?
We source factory-direct unbranded goods and non-counterfeit items for personal use. We don't touch obvious trademark infringements. Ask and we'll tell you honestly what's sourceable.
Got a link? We'll quote it.
Average quote turnaround: under 24 hours. Message us on WhatsApp — a real bilingual human replies, not a bot.